Hey there, thanks for choosing Dorelu! If something’s not clicking, our return and exchange policy is here to keep things fun and easy. Check out the details below.
Exchange with a Smile
Not loving your new accessory? You can swap it out within 15 days of delivery. Just make sure it’s unused, in its original condition, and has all the tags and packaging. We’ll help you pick out something that brings the vibes you’re after.
When We Can’t Take It Back
Sometimes we have to say no to a return or exchange, like if:
- The item’s been worn, damaged, or isn’t in its original state.
- Tags or packaging are missing.
- It’s past the 15-day return period.
- The item was a clearance deal marked as non-returnable.
How to Send It Back
Ready to return or exchange? Here’s the plan:
- Drop us a line at [email protected]within 15 days of getting your order. Include your order number, why you’re returning, and if you want a refund or exchange.
- We’ll send you a return authorization number and shipping info within 48 hours.
- Pack the item up tight in its original packaging, with all tags included.
- Ship it to:
- Vietnam: 18 Do Ly Khiem, Bo Xuyen, Thai Binh 06000, Vietnam
- United States: 4437 E 49th St, Cleveland, OH 44125, United States
- Once we get it and give it a quick check, we’ll process your refund or exchange in 3-4 business days.
Getting Your Refund
If your return is approved, we’ll refund your original payment method. It might take 3-5 business days for the money to hit your account, depending on your bank. We’ll ping you when it’s done.
Got Questions?
Need help with a return or just want to chat? Email us at [email protected], and we’ll get back to you in a jiffy. Thanks for bringing some Dorelu joy into your life!